Privacy Policy.
How we collect, use, and protect your information. Last updated: July 1, 2026.
Who we are
Quality First Branding Agency (“Quality First,” “we,” “us”) provides custom apparel, promotional products, and branded merchandise services from Louisville, Kentucky. This policy describes how we handle information collected through qualityfirstllc.com and our quote, order, and contact forms.
Information we collect
When you request a quote, start an order, contact us, or subscribe to our emails, we collect the information you provide — typically your name, company, email address, phone number, project details (products, quantities, deadlines), and any artwork files you upload. We also collect standard website analytics data such as pages visited, device type, and general location, which helps us improve the site.
How we use it
- To prepare quotes, proofs, and orders you request
- To communicate about your project, timeline, and delivery
- To send helpful ideas, seasonal reminders, and offers — only if you opt in, and you can unsubscribe anytime
- To improve our website, products, and service
What we don’t do
We do not sell your personal information. We share it only with service providers who help us run our business — such as payment processing, shipping carriers, email delivery, and product vendors — and only as needed to fulfill your order or as required by law.
Artwork & brand files
Logos and artwork you send us remain your property. We use them solely to produce your proofs and orders, and we may keep them on file so reorders are easy. Tell us anytime if you’d like files removed.
Cookies & analytics
Our site uses cookies and similar technologies for basic functionality and anonymous analytics. You can disable cookies in your browser settings; the site will still work.
Your choices
You may request a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it. Unsubscribe links appear in every marketing email we send.
Contact us
Questions about this policy? Email office@qualityfirstllc.com or call (502) 265-6446, Mon–Fri, 9am–5pm.
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